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Supervisor Utility Operations

Job Type: 
Rocky View County
Competition Number: 
Job Description : 

The Supervisor provides leadership, coordination, collaboration and direction to ensure that services are provided to employees, residents and stakeholders in a timely, accurate, effective and efficient manner. The Supervisor works in conjunction with the Manager to develop short and long term strategies for the department.

Core Accountabilities:

  • Supervise an operational area with an emphasis on efficiency, accuracy, quality and safety to ensure superior service.
  • Identification of personnel requirements and coordination of employees and departmental work flow.
  • Conduct annual performance reviews and provide on-going feedback and coaching.
  • In conjunction with the Department Manager interview and select prospective employees and ensure employee on-boarding, orientation and training.
  • Mentor and coach employees on performance and discuss disciplinary issues with Manager and Human Resources.
  • Participate in the management of employee and relations in conjunction with Manager and Human Resources.
  • Participate in the development, implementation and evaluation of department objectives, policies and procedures.
  • Assist and/or develop budget forecast; monitoring and expenditures in conjunction with Department Manager.
  • Participate in the updating and/or implementation and roll-out of policies, procedures, guidelines or protocols and communicate pertinent information to employees.
  • Prepare for and attend regularly scheduled meetings of Council and committees as required.
  • Attend and participate in inter-jurisdictional meetings and activities on an ad hoc basis.
  • Act in a professional and responsible manner to protect the integrity of employees and the business of the County.
  • Display a professional and ethical responsibility to protect privacy, use information appropriately, and maintain the confidentiality and security of all information related to employees, business and residents of Rocky View County.
  • Ensure the operational area is compliant with all Rocky View County and Provincial Health and Safety and other regulatory requirements.
  • Liaise with internal and external stakeholders regarding water, wastewater and storm drainage issues.
  • Interpret applicable Municipal & Provincial Standards, Policies, Regulations and Guidelines as required.
  • Respond to inquiries related to the operation of County water, wastewater, and storm water systems.
  • Create, modify and implement policies and procedures relevant to County utility operations as required.
  • Secure and monitor contracts related to third party operations of County water, wastewater and storm water systems.
  • Obtain and maintain Provincial Approvals and Licenses held by the County for water, wastewater and storm water systems.
  • Interact regularly with consultants and contractors during on-site meetings and during inspections.
  • Effectively communicate with consultants and contractors to ensure the County’s best interests are represented.
  • Provide guidance and support to team members in complicated or highly controversial matters.
  • Adhere to Health and Safety Legislation and Rocky View County safe work policies and procedures at all times, ensuring the protection and safety of self, co-workers, the public and the environment.
  • Perform subordinates responsibilities from time-to-time, as necessary.
  • Perform other duties and special projects as assigned.
  • Be available after hours to respond to emergency situations.

Position Requirements:

The minimum level of education to perform this job competently is equivalent to post-secondary education (preferably at University level) along with a minimum of three years or more of related work experience and supervision of staff to competently perform this job. An equivalent combination of related experience and education may be considered.

  • Requires demonstrated leadership skills, team building, conflict resolution, business/technical writing skills, coaching and mentoring abilities in addition to time management, organizational, problem solving and decision making ability.
  • Possess a thorough knowledge base related to municipal water, wastewater and storm water utilities, engineering, and construction practices.
  • Well-developed communication and interpersonal skills, with the ability to work independently and collaboratively in a multi-disciplinary team.
  • Provide regular technical guidance, coaching and mentoring for employees.
  • Direct the work of a small unit by assigning and scheduling work, training and disciplining employees, maintaining performance standards and checking results. Provide input on personnel requirements, employee performance feedback, and input on performance reviews.
  • Diversified and complex work. Work sometimes focuses upon multiple instructions, objectives and policies in an often changing environment.
  • Some decisions may be made on exceptions to accepted precedents or standards.
  • Customer service contact involves ongoing persuasion, negotiation and accommodation to gain acceptance of activities and/or ideas. Requires tact, negotiation and judgement in order to obtain cooperation and approval of action.
  • Work under occasional supervision. Plan and carry out details of procedures and methods to attain definite objectives. Take action in the application of organization policies and standards widely accepted.
  • External contact requires exchanging more complex information. Communication requires tactful approach.
  • Proficiency in MS Office (Outlook, Word, Excel, Power Point and Access).
  • Possess a valid class 5 driver’s license.
Closing Date: 
October 18, 2017
Application Return: 

Interested applicants are invited to apply direct to www.rockyview.jobs. Posting will remain open until suitable candidate is found. 

We thank all applicants for their interest; however only those selected for interviews will be contacted.